Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jdejovonhaircollectionllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jdejovonhaircollectionllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jdejovonhaircollectionllc@gmail.com.

Due to the nature of our business and Covid-19  still apply J Dejovon Hair Collection still following CDC guidelines for your safety and safety of others” 

       J DEJOVON HAIR COLLECTION “POLICY “

 No Exchanges “No Refunds” No Cancellation “No Store Credits” On any product items or Goods  

J DEJOVON HAIR COLLECTION Fashion  Collection Boutique 

No Exchanges“ No refunds “no cancellation no store credits“ All Sales are final .

Returns are only acceptable when our company make a mistake with your order color or Texture please return product within 24hrs with tracking information to our email address a full inspection will be done product item or Goods  has to be in its natural state the hair lacehas to be unworn  and lace has to be fully attached upon return along with packaging no rips no holes no tears no cuts no Bleach or Color dyes all returns have to be approved by company Our company will email you our decision once we’ve received product item or Goods If product don’t  meet Inspection of company standards, or policy product will be returned to customer address on file along with tracking to customer email on file and refund want be issued

Once an order is submitted your order can’t be canceled exchanged or refunded or store credited all purchases are non-refundable Please review your order and make sure all billing information that is entered on file is updated and correct J Dejovon Hair Collection is not responsible for stolen or loss product or goods all Items are delivered UPS

                                                                          

 Please read J DEJOVON HAIR COLLECTION refund policy carefully before making any purchases we Value our customers and customer Service processing and shipping is 3-6 days not including holidays or weekends please allow  this time before contacting customer service 

 THANK YOU FOR SHOPPING J DEJOVON HAIR COLLECTION